- All orders will be shipped via PHLPost Registered Mail (with tracking number)!
- Please give me 3-7 days to process your order. This might take longer when there’s a sale or a holiday.
- Once shipped out, kindly wait 14-30 days but sometimes it could take 3-15 weeks to arrive. Please make sure that you are willing to wait for your parcel before checking out.
- Once shipped out, you will receive an email from us which will include a tracking number so you can check its status.
- You can track your order via PHLPost Track and Trace.
- Here are the countries that PHLPost ships to:
Returns and Cancellations
- Strictly no returns and cancellation of orders. Please be 100% sure when you check out.
- Note: Please make sure that all your shipping information is correct to avoid problems with your order.
- If your order arrives severely damaged, please email us at hello@merizenco.com with a picture of your parcel condition so we can make solutions to it.
Customs Fees
- Please note that your order may be subject to import duties and taxes (including VAT) which are incurred once a shipment reaches your country.
- We are not responsible for these charges if they are applied and are your responsibility as the customer.
- We are also not responsible for delays due to customs.
If you have any more questions, please email us at hello@merizenco.com so we can address your concern immediately! Thank you so much and happy shopping!